Place your order by Sunday 7pm for a Monday delivery 1-8pm!

FAQ

 

When do we need to order by?

Orders must be placed by Sunday 7pm

When do you deliver? 

Between 1-8pm on a Monday, unless it's a public holiday. 

Do you recycle boxes?

Yes! Please leave your clean and undamaged box at the front of your house and our driver will collect it subject to space in his van. 

I’m not going to be home for hours and its hot, can I get an icepack?

Yes, you can purchase an icepack for $5 from our store. These are re-useable and can be left out for our delivery man unfrozen to be re-used in your next order. They will have your name labelled on them also. Please let us know in the notes section if you need an insulated box.

Why are certain things not available at the moment?

The Certified Organics industry is quite new but is growing at a rapid speed. We can only sell seasonal produce as that is what’s available to us. Some methods like glasshouses are used to grow something ‘out of season’ but generally we eat as mother nature intended. 

Can I pick up my order? 

Yes, we have a MEADOW HEIGHTS pickup location. Please select it at the checkout. Unfortunately we have a limited amount of space so the option will be switched off once at capacity. 

What is in the box each week?

Each week’s produce will vary depending on what’s in season, what’s in stock, what is fresh and what the weather has done to the crops and farms. Please sign up to our newsletter and every Friday we will send out an email to give you an idea what will be the in boxes on Monday. Seasonal boxes are subject to last minute change. Otherwise you can see the list in the tab on the website labelled 'seasonal box contents' 

Can I customise my seasonal box?

We do allow up to 2 swap per box just let us know in the notes section. However, you can create your own fruit and veg box from the items available on our website. 

Can I buy a box for a Gift?

Yes. Please leave us a note when your order and we can write the recipient a card on your behalf. 

Can I set up a standing automatic order?

Yes. We are working on adding it as an option to our website but until then please email us.

Will I get exactly what I ordered?

Not all the time. There are many factors that affect your order which may include supplier stock levels, quality issues or a cancellation by the supplier.  

How much is Delivery?

Delivery is a flat rate fee of $7.50. 

 

Do I have to be home when my order is delivered? 

No, we know there is school kids to drop off, people to see, places to be. We understand that you will not always be home to accept the delivery. Our driver will leave your box out of the shade at your front door. 

Please note that we are not responsible for any unexpected damage or theft to your order when left in the nominated area. We do recommend your order be taken in and properly stored as soon as possible as we cannot guarantee the quality of items that are not properly stored within this period. All our delivery drivers take a photo of the delivered order once delivered. 

Do you deliver to my area?

We deliver to most of the Northern suburbs of Melbourne once a week. Please check the ‘delivery areas’ tab before ordering. We are a new company and will be expanding as we grow, so please send us an email if your area is not listed.

Why does the fruit/veg look different, is not a perfect circle or straight like the shops, is smaller/bigger than the shops etc.? 

 This is the nature of organics and how produce should actually look. The short version is that much non-organic, unprocessed or minimally processed produce is treated with a variety of growth-enhancing substances and is also commonly subjected to grading and quality standards (voluntarily), while organic produce is not. Organic produce is grown as nature has intended it to be. 

How do I know the produce is organic?

Please feel free to email us for confirmation and a copy of certificates. 

Is it all certified organic?

99% of our produce is Certified Organic or biodynamic. The other 1% organic in conversion. 

Do you wear gloves while handling the produce?

Yes, absolutely. All our staff are trained with food handling certificates.

Where do you get the produce from?

We source it from certified organic farmers, as well as wholesale organic suppliers at the Melbourne Markets. 

I seem to be missing something from my box?

Please send us an email and photo of your box and we will organise a credit note or replacement. 

Are the items all weighed because my friend got more of something than me?

Yes! unless they are packets or individual products such as a melon or pineapple. Do keep in mind that the produce is all different shapes and sizes so it may appear that a friend got more than you. Rest assured everything is weighed. 

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